SUSAN brings with her a wealth of experience of over 25 years from various local conglomerates, multinational and international industries such as manufacturing, banking, property development and advertising. She has valuable hands-on knowledge in building human resources infrastructures as well as expertise in directing HR functions such as recruitment, compensation & benefits, employee & industrial relations and training. Susan also plays a key role in providing human resource consultancy service to assist SME businesses in establishing, managing and aligning HR with business strategies. Working and partnering with senior management teams and across all levels of staff, where her contributions are highly visible, Susan has contributed to the success of managing change and transition during the merger exercise with one of the largest local banks in Malaysia.
As an ICF (International Coach Federation) Professional Certified Coach and Certified Professional Coach, Susan embarks on a journey to enrich, share and exchange experiences with individuals to gain self-clarity, self-awareness and improve their personal resilience; towards managing and advancing in their personal & professional objectives. Susan’s commitment to help individuals across levels is surpassed by her passion to help them make a difference in their professional and personal life. She actively coaches and inspires individuals to bridge performance gaps, enhance leadership competencies & capabilities and groom executives/managers to the next higher level.
With her high skilled forte in people management, Susan represented Malaysia as a Senior Consultant with a global outplacement/consultancy firm to coach individuals who have experienced job loss. She is a mentor coach to coach certification students, guiding and supporting them to be global coaches. She has co-authored a coaching toolkit that act as a reference guide for Managers. Susan is also the Immediate Past President and Honorary Member of the Malaysian Association of Certified Coaches.
As a Coach-Facilitator as well as Certified Professional Trainer for the Ministry of Tourism, she has in her capacity imparted her experiential learning to participants from industries such as education, hospitality, retail, travel, food & beverage, with great ‘take-home’ value.Her coaching specialties: Life Fulfilment, Executive Growth, Leadership Development, Career Transitions, and Organizational Capabilities. Besides Malaysia, she has imparted her experiences across countries like Indonesia, Thailand, Vietnam, Hong Kong, Shanghai and Philippines.